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Terms & Conditions

The following terms and conditions apply to all orders for the purchase of goods from the Animal Care Society Ireland site.

You may only place an order for goods if you agree to these terms and conditions. By placing an order you are deemed to have accepted these terms and conditions as governing your order.
This does not affect your statutory rights as a consumer.

Sale Profits
All profits made from the sale of goods on this website are used solely by the ACS to pay for veterinary costs for the animals in our care. We are a Registered Charity # CHY 14199.

Order Fulfillment
When you submit your order you are allowing the Animal Care Society to use your personal details to fulfil your order. In the event of there being a problem with your order we will communicate with you via telephone, email or letter.

The supply of goods from this site is subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. In the event of this happening we will inform you by email and you will be offered a carefully selected alternative or a full refund may be sent.

From the time we receive your order, we aim to deliver your goods to you within 14 working days, however please allow another seven working days before querying a non-delivery.

At this point in time deliveries can only be made to Eire and UK addresses. We cannot deliver to P.O. Boxes.

For bulky items which cannot be delivered though a standard letter box please ensure someone is a vailable to receive the parcel.

A post and packaging charge depending on the item ordered is payable on all orders placed on this website.

Faulty Or Damaged Goods
The Animal Care Society aims to supply goods, which are guaranteed to be durable and reliable. In the event that any product purchase proves to be unsatisfactory in use due to defective workmanship or faulty material, you can return it to us for a replacement or a full refund. Please email to obtain your returns number before you return an item to us. Returns must be mailed to:

The ACS Returns Department
Hillview Lodge, Clashbredane,
Co. Cork.

Amendment & Order Cancellations
Once an order has been placed we are unable to cancel the order or make any amendments to the address or items ordered.

You are entitled to return the whole order in its original packaging and condition for a full refund. Where a refund is claimed, please allow 21 days for us to refund your money.

Company Details & Address
The Cork Animal Care Society
Hillview Lodge, Clashbredane,
Co. Cork.

When you place your order, or decide to donate money to us, you are automatically connected to our secure server using SSL encryption technology. This ensures that the order information you send cannot be read by anyone apart from our order fulfilment team who receives your order or donation details. To check you are in a secure area of our site please look for the closed padlock symbol in your browser. Your credit card details are not seen or stored by us. They are directly processed by RealEx, one of the largest and most secure payment processors in Ireland. This allows you to donate, or order goods, in the full confidence that your personal details are fully secure.

When submitting your order you are confirming to purchase goods and allowing the Animal Care Society to use your personal details for the purpose of supplying goods

Data Protection
It is our policy to never disclose any customer data to any third party, apart from such instances where this disclosure would be required by law enforcement officials. You can order in the full confidence that your information will be treated in the strictest confidence.